Items will generally ship within 48 hours from time of payment. We ship all orders via USPS First Class Mail with tracking. For domestic orders, please allow 5-7 business days for your package to arrive once it has shipped. International shipping times vary but please allow 2-4 weeks. We ship from the USA all over the world. All items except the birch log planter and any products containing live plants can now be shipped anywhere in the world. The birch log planter and any products containing live plants unfortunately cannot be shipped outside the USA due to quarantine regulations. Please also be aware that if you are ordering products containing wood or dried plant materials to Australia they may be delayed for quarantine screening.
Our lead time for custom or wholesale orders is 2 weeks, plus shipping time. All items can be customised, so please contact us with any queries
We believe in producing the highest quality products that will last and live with you for many years. That said, all items are handmade so there will be variations and tiny imperfections, which are a part of their beauty. If you're not 100% happy with your purchase please contact us within 24 hours to arrange an exchange or return. All items must be returned in their original condition and packaging. Custom orders are non-refundable.